499net Privacy Policy — How Your Information Is Protected

01Introduction

499net (referred to as "we", "us", or "the platform") is an online betting and gaming platform serving players in Bangladesh. We believe privacy is a fundamental right, and protecting each member's personal data is our ethical responsibility.

This Privacy Policy explains how 499net collects, uses, stores, and where necessary shares your personal information. It applies to our website, mobile app, and all digital services.

By opening an account with 499net, you are considered to have read and accepted this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services and contact the support team.

02What Information We Collect

499net only collects the information necessary to provide its services. The types of data we collect are outlined below.

Information Collected at Registration

• Full name (as per National ID)
• Date of birth & gender
• Email Address & Mobile Number
• Residential Address
• Preferred language & currency

Information for KYC Verification

• National ID or passport copy
• Selfie or live photo verification
• Bank or Mobile Banking Account Details
• Proof of income source (in specific circumstances)

Information Collected Automatically During Use

• IP address & device information
• Browser Type & Operating System
• Login Time, Location & Activity Logs
• Betting History & Gaming Patterns
• Information Collected via Cookies & Tracking Technologies

Payment Information

• Mobile banking account number (bKash, Nagad, Rocket, etc.)
• Transaction History & Amount
• Payment methods & timelines

03How We Use Your Information

499net uses the data it collects for the following purposes.

Marketing Communications

With your consent, 499net may send you emails or SMS about promotions, new games, and special offers. You can opt out of marketing communications at any time — through your account settings or by contacting our support team.

04Data Sharing & Disclosure

499net never sells your personal data. However, information may be shared with third parties in the following limited circumstances.

Service Provider Partners

Trusted third-party services are used for payment processing, KYC verification, and technical support. Only the information strictly necessary is shared with these partners, and they operate under strict confidentiality agreements.

Legal obligation

Information may be shared with authorities in the following circumstances.

• To comply with court orders or government directives.
• To assist in investigations related to money laundering or financial crimes.
• For national security or law enforcement purposes.

Business Changes

In the event of a company merger, acquisition, or asset sale, your information may be transferred to the new owner. You will be notified before any such change takes place.

05Cookies & tracking technologies

499net uses cookies and similar technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.

You can disable optional cookies through your browser settings. However, disabling essential cookies may cause certain features of the platform to stop working properly.

06Data protection measures

499net uses industry-standard security measures to protect your information.

• TLS/SSL Encryption: All data transfers are encrypted with 256-bit SSL.
• Two-Factor Authentication: 2FA is available for added security at login.
• Firewall & intrusion detection: Advanced firewalls and intrusion detection systems are active on our servers.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Limited Access Policy: Only authorized personnel have access to your data.
• Data Backup: Regular backups are stored in a secure location.

07Data Retention Period

499net retains your data only for as long as necessary. The retention period for each data type is listed below.

• Account Information: For as long as the account is active, and for a further 5 years after closure.
• Transaction History: At least 7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Support contact: 3 years after last contact.
• Marketing data: Deleted immediately upon opt-out.
• Log files: Automatically deleted after 6 months.

Once the retention period ends, data is securely destroyed or anonymized. Retention may be extended if a legal dispute is ongoing.

08Your Rights Regarding Your Data

As a 499net member, you have the following rights over your personal data.

To exercise any of these rights, please support@499net.ws-or reach us via the support chat. We typically respond within 7 business days.

09Privacy of minors

499net's services are intended exclusively for users aged 18 and above. We do not knowingly collect or store any personal information from minors.

Date of birth is verified at registration, and users under 18 are not permitted to open an account. If we receive evidence that a minor has created an account, that account will be closed immediately and all collected data will be deleted.

For parents: If your child has accidentally created an account, please contact us immediately support@499net.wsto reach us. We will act promptly.

10Changes to Privacy Policy

499net may update this Privacy Policy from time to time due to new legal requirements, changes to our services, or security improvements.

For significant changes, we will notify you through the following channels.

• A notification will be sent to your registered email address.
• A pop-up notice will be displayed when you log in to the platform.
• The "Last Updated" date at the top of this page will be revised accordingly.

Continued use of 499net after any changes means you accept the updated policy. To request a previous version of the policy, please contact the support team.

11Contact & complaints

Contact us for any privacy-related questions, concerns, or complaints.

If you believe your privacy has been violated and our response is unsatisfactory, you have the right to lodge a complaint with the relevant authority.